Refunds

Before you pay, nothing is owed. Sending us a message creates no payment obligation.

After you pay. Production starts only after your script approval and a confirmed payment. Each package includes the creative revisions it names as listed in your agreed scope. If the delivered film departs from the script you approved, we correct it at no charge.

Before animation starts. If you don't approve a script, or you change your mind any time before animation starts, we refund the payment in full.

Full refund. If we cannot deliver a film that matches your approved script, or we miss the delivery slot and you no longer want the work, we refund the payment in full to your original payment method.

Not refundable. A change of concept after animation starts is new work, not a revision.

How to ask. Reply on your private order page or email hello@kilnmotion.com. We reply on your order page. Refunds usually reach you in 5 to 10 business days, depending on your bank or payment provider.